Coffee Spills

What I hear and see and think about at the coffee shops I patronize.
Brisk. Fresh. Well-balanced. Occasional nutty and bittersweet overtones.
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Saturday, September 13, 2008

Employee training

At Panera's there is a new desk with a computer next to the coffee and cream bar. It's for employee training, not the customers. They log-in, put on their head phones, and learn about all the latest products and procedures. I'm sure it's a way to have all employees, particularly new ones, cover the same ground, but it also helps the long term employees catch up. We had something like this in the OSUL, but it was so primitive (in late 90s) I don't think my staff ever used it.

However, sitting at a computer is not too useful for senators, presidents or representatives. In fact, government staff in general have gotten themselves in deep doo-doo sending e-mails, which causes our tax money to be used to hire battalions of lawyers on both sides to figure out what was purged, what was meant, and who sent it. I'm thrilled John McCain doesn't send e-mail and not impressed at all that Barack Obama sent a text message to his Gen-Next supporters to announce he's added an older senator to the ticket.

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