Coffee Spills

What I hear and see and think about at the coffee shops I patronize.
Brisk. Fresh. Well-balanced. Occasional nutty and bittersweet overtones.
If you got here from my profile, you probably need to visit my main blog, Collecting My Thoughts which is updated every day.

Tuesday, October 23, 2007

A mother's example

This morning at the coffee shop I was chatting with another regular who had just returned from Florida's Disney World where his family had vacationed. He couldn't say enough for the accomodations, the food, and the staff, who he said, treated them like royalty. Despite the heat, they didn't want to come home--they felt so pampered. He said they must have special training programs to teach the staff to deal with idiots. At one point they were waiting in line to get the autograph of "Tigger," and when they were about one family away, Tigger had to take a bathroom break, so the handler told the people waiting it would be about 15 minutes (if you've ever tried to get out of one of those costumes, I'm surprised it isn't longer, plus there are probably labor rules even for imaginary animals).

The woman in front of him threw a hissy fit and refused to accept the handler's explanation on why she'd have to wait another 15 minutes. She screamed at him. Her little children, and all the other children waiting were watching, of course. Then she left the kids in line and went into a gift shop to cool off (as did his wife), bought a few things, and screamed at the clerk in the gift shop to hurry up because her children were waiting.

My coffee-drinking friend said he was sure there is security around in plain clothes, and he was surprised they didn't haul her away. Maybe they are trained to distinguish between the dangerous and the old fashioned rude.

Labels: , ,


  • At 02 November, 2007 11:18, Anonymous Anonymous said…

    As a former Tigger Mom I can tell you that the Disney Policy is the customer is always right even if they are not. The Tigger costumes are very hot and there are strict policies about breaks for the kids wearing the costumes. My Tigger can tell you harrowing stories of unruly guests who prodded pushed and pulled her while she wore the costume. She never threw up in the costume but she did almost faint twice. Working for Disney was a real eye opener for her.


Post a Comment

<< Home