Coffee Spills

What I hear and see and think about at the coffee shops I patronize.
Brisk. Fresh. Well-balanced. Occasional nutty and bittersweet overtones.
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Friday, December 17, 2004

Critical component--good service

Hello! How ARE you?" she cooed. I looked up from my paper at the familiar voice to see the former counter clerk greeting the Hispanic sandwich preparer. She had moved to another shop about two months ago to help it get established.

All stores, libraries, schools and offices need a Susie. She makes each customer and fellow worker feel special with her hard work, warm voice and personal attention.


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